Privacy Policy

Kingse Safaris ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you interact with us through our website, enquiry forms, email, WhatsApp, or any other channel.

1. Information We Collect

Information you provide directly

When you submit an enquiry, request a quote, or confirm a booking, we may collect:

• Your name and the names of other travellers in your group
• Email address
• Phone number (if provided)
• Country of residence
• Travel preferences — including destinations, dates, duration, budget, and special requirements
• Passport details (required for lodge and park bookings)
• Dietary requirements or health information relevant to your trip

Information collected automatically

When you visit our website, we may collect basic analytics data including your IP address, browser type, pages viewed, and referring website. This data is collected through standard web analytics tools and is used only to understand how visitors use our site.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide a tailored safari proposal
• Plan, coordinate, and manage your safari booking
• Share necessary details with lodges, transport operators, airlines, and park authorities to fulfil your itinerary
• Process payments and issue invoices
• Communicate with you about your trip before, during, and after travel
• Send you relevant travel updates or safety information for your destinations
• Improve our website and services

We will never sell your personal information to third parties. We will not send you unsolicited marketing emails unless you have specifically opted in.

3. Who We Share Your Information With

To deliver your safari, we share relevant information with trusted partners including:

• Lodges, camps, and hotels — guest names, passport details, dietary requirements, arrival dates
• Ground transport and guiding teams — guest names, flight details, itinerary logistics
• Internal and charter flight operators — as required for bookings
• National park authorities — for permit applications (e.g., gorilla trekking permits require passport information)
• Payment processors — to process your transactions securely

We only share the minimum information required for each service provider to fulfil their role in your trip.

4. Data Storage & Security

Your personal data is stored securely using industry-standard tools and platforms. We use encrypted email, secure CRM systems, and access-controlled databases. Only authorised Kingse Safaris team members have access to your personal information.

We retain your data for as long as necessary to provide our services and comply with any legal obligations. Enquiry data from guests who do not proceed with a booking is retained for up to 24 months, after which it is deleted.

5. Third-Party Tools

Our website and operations use the following third-party services, each with their own privacy policies:

• Netlify — website hosting
• Google Analytics — website usage analytics (anonymised)
• HubSpot — CRM and client communication
• Airtable — operational data management
• WhatsApp / Meta — guest communication

6. Cookies

Our website uses minimal cookies — primarily for basic site functionality and analytics. We do not use advertising cookies or tracking pixels. If you prefer, you can disable cookies in your browser settings without affecting the core functionality of our site.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data (subject to any legal or contractual obligations)
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, email us at bookings@kingsesafaris.com.

8. Children's Privacy

We do not knowingly collect personal information from children under 16. Where families travelling with children provide information about minors, this is used solely for the purpose of planning and delivering their safari experience.

9. International Data Transfers

As a safari operator working across multiple countries, your data may be transferred to and processed in Tanzania, Kenya, Rwanda, Uganda, Australia, and other jurisdictions where our partners operate. We take reasonable steps to ensure your data is protected in accordance with this policy regardless of where it is processed.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

11. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us:

Kingse Safaris
Email: bookings@kingsesafaris.com
Website: kingsesafaris.com