Terms & Conditions

These terms and conditions govern all safari bookings made with Kingse Safaris ("we", "us", "our"). By submitting an enquiry or confirming a booking, you ("the client", "you") agree to these terms.

1. About Kingse Safaris

Kingse Safaris is a privately owned safari planning and operations company specialising in tailored travel experiences across East Africa, including Tanzania, Kenya, Rwanda, Uganda, Zanzibar, and Victoria Falls. We act as your travel planner and ground operator, coordinating accommodation, transport, guiding, and logistics on your behalf.

2. Booking & Confirmation

A booking is confirmed once we have received your signed itinerary confirmation and the required deposit payment. Until both are received, all arrangements remain provisional and subject to availability.

We will send you a detailed itinerary proposal for your review. You are welcome to request amendments before confirming. Once confirmed, your itinerary forms part of these terms.

3. Payment Terms

Deposit

A non-refundable deposit of 30% of the total trip cost is required to confirm your booking. Certain components — including gorilla trekking permits, peak-season lodge reservations, and internal flights — may require immediate full payment at the time of booking.

Final Balance

The remaining balance is due no later than 60 days before your arrival date. For bookings made within 60 days of travel, full payment is required at the time of confirmation.

Payment Methods

We accept bank transfer (wire transfer) and, in some cases, credit card payments. Payment instructions will be provided on your invoice. All prices are quoted in US Dollars (USD) unless otherwise stated.

4. Cancellation Policy

All cancellations must be communicated in writing to bookings@kingsesafaris.com. The following cancellation fees apply from the date we receive your written notice:

• More than 90 days before travel: Deposit forfeited; no further charges.
• 60–90 days before travel: 50% of total trip cost.
• 30–59 days before travel: 75% of total trip cost.
• Less than 30 days before travel: 100% of total trip cost (no refund).

Gorilla and chimpanzee trekking permits are non-refundable once purchased, regardless of cancellation timing. Internal flights and certain lodge bookings may also carry non-refundable penalties imposed by the supplier.

5. Travel Insurance

Comprehensive travel insurance is mandatory for all guests travelling with Kingse Safaris. Your policy must cover trip cancellation, medical expenses (including emergency evacuation by air ambulance), personal liability, and loss of baggage. We strongly recommend coverage of at least USD 200,000 for medical and evacuation expenses.

We reserve the right to request proof of adequate insurance before your departure.

6. Itinerary Changes

While we make every effort to deliver your confirmed itinerary, safari travel in East Africa is subject to factors beyond our control — including weather, road conditions, wildlife movements, park authority decisions, flight schedule changes, and lodge availability. In such cases, we will arrange the best available alternative and communicate any changes promptly.

No refund will be given for itinerary changes caused by circumstances outside our control, though we will always work to ensure you receive equivalent or improved arrangements.

7. Health & Safety

Safari travel involves inherent risks including proximity to wild animals, remote locations, unpaved roads, and varying medical infrastructure. By confirming your booking, you acknowledge these risks and accept responsibility for your own health and fitness to travel.

We recommend consulting your doctor or a travel health clinic regarding vaccinations, malaria prophylaxis, and any health precautions relevant to your destinations.

8. Passports, Visas & Entry Requirements

You are responsible for ensuring you hold a valid passport (with at least six months' validity from your date of entry) and all required visas for your destinations. We can advise on visa requirements, but securing the correct documentation is your responsibility.

9. Liability

Kingse Safaris acts as an intermediary between you and third-party service providers including lodges, airlines, guides, and transport operators. While we carefully select and monitor our partners, we are not liable for any injury, loss, damage, delay, or expense arising from the acts or omissions of these third parties.

Our total liability for any claim shall not exceed the total amount paid by you for the trip in question.

10. Photography & Marketing

We may occasionally request permission to use photographs or testimonials from your safari for our website and marketing materials. We will always seek your consent before using any identifiable images. You may decline without affecting your booking in any way.

11. Complaints

If you have a concern during your safari, please raise it with your guide or contact us immediately so we can resolve it on the ground. Any formal complaints must be submitted in writing to bookings@kingsesafaris.com within 30 days of your return.

12. Governing Law

These terms are governed by the laws of the United Republic of Tanzania. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Tanzania.

13. Contact

Kingse Safaris
Email: bookings@kingsesafaris.com
Website: kingsesafaris.com